Contact
We're a Central Florida company built around real-human service. When you call or email, you're talking to our team in Eustis — not an offshore call center, not a chatbot pretending to be one.
Call us
407-749-8449
Monday–Saturday, 9 AM – 6 PM Eastern
Closed Sundays and major holidays
For mattress questions, sizing help, or "is this the right one for me?" — calling is fastest. Most calls under 5 minutes get you exactly the answer you need.
Email us
General questions & sleep advice: support@discountmattressesonline.com
Order issues, delivery, returns: orders@discountmattressesonline.com
We answer every email within one business day Monday–Friday. Emails sent on weekends are answered Monday morning.
What you can expect from us
- Same-day or next-business-day reply to every message.
- A real person on the phone during business hours — no phone trees, no transfers.
- Honest answers about whether a mattress is right for you. If we don't think it's a fit, we'll tell you and point you to something better.
- Help after the sale — delivery scheduling, warranty claims, follow-up questions on month two of your trial.